Legal
Privacy Policy
How VFindR collects, uses, and protects your personal information.
1. Who We Are
VFindR Ltd ("VFindR", "we", "us", "our") is a company registered in England and Wales. We operate the website vfindr.co.uk and provide vehicle security services including the VTraK device and associated response services.
For data protection purposes, VFindR Ltd is the data controller. If you have questions about this policy or how we handle your data, contact us at info@vfindr.co.uk.
2. What Data We Collect
We collect the following types of personal data:
- Identity data: first name, last name
- Contact data: email address, telephone number, postal address
- Device data: vehicle registration, VTraK device ID, location data associated with your registered vehicle
- Technical data: IP address, browser type, operating system, referral source, pages visited, time on site
- Communications data: messages sent via our contact form, email correspondence
- Transaction data: details of orders placed and services purchased
3. How We Collect Your Data
We collect data through:
- Our website contact and enquiry forms
- Direct communications (email, phone)
- Device registration when you set up your VTraK unit
- Cookies and similar tracking technologies (see our Cookie Policy)
- Third-party analytics tools (e.g. Google Analytics)
4. How We Use Your Data
We use your personal data to:
- Respond to enquiries and provide customer support
- Register and manage your VTraK device and account
- Deliver our vehicle security and response services
- Process orders and payments
- Coordinate incident response with relevant authorities
- Send service-related communications (account updates, alerts)
- Send marketing communications where you have consented
- Improve our website and services
- Comply with legal obligations
5. Legal Basis for Processing
We process your personal data under the following lawful bases under UK GDPR:
- Contract: processing necessary to perform or prepare a contract with you
- Legitimate interests: to operate and improve our business, provided your rights are not overridden
- Consent: for marketing communications and non-essential cookies
- Legal obligation: where required by law
- Vital interests: in emergency situations involving the safety of persons
6. Location Data
The VTraK device transmits location data for your registered vehicle. This data is used exclusively to provide our security response service, including locating your vehicle in the event of a reported theft. Location data is retained only for as long as necessary to deliver the service and is not sold to third parties.
7. Sharing Your Data
We may share your data with:
- Our trained response personnel, where necessary to carry out a security response
- UK law enforcement agencies, where legally required or where disclosure is necessary to protect your vehicle or person
- IT and hosting service providers (including our web hosting provider)
- Email and communication service providers
- Analytics providers (in anonymised or aggregated form where possible)
- Legal and professional advisers
We do not sell your personal data to third parties.
8. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Customer account data is retained for the duration of the service agreement plus 7 years for legal compliance purposes. Marketing consent records are retained until consent is withdrawn.
9. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erase your data in certain circumstances
- Restrict processing in certain circumstances
- Data portability — receive your data in a structured, machine-readable format
- Object to processing based on legitimate interests or for direct marketing
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at info@vfindr.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
10. Cookies
We use cookies and similar technologies on our website. For full details, please see our Cookie Policy.
11. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our website uses SSL/TLS encryption. We regularly review and update our security practices.
12. International Transfers
Your data is primarily stored and processed in the United Kingdom. Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.
14. Contact Us
VFindR Ltd
Email: info@vfindr.co.uk
Website: vfindr.co.uk